Contact Technical Support

We want you to be able to get help when you need it. Tech support is ready for your questions any time of the day or night and regardless of your location.

Please make sure you are contacting tech support because you are experiencing a technical issue such as:

• Blackboard login problems
• Course tool problems such as Digital Drop Box or discussion board
• Submit a trouble ticket
• Search knowledgebase

DO NOT contact technical support if:

• You have questions about your degree plan or what classes to take (contact Online Mentors)
• You need general information about Central Texas College
• You haven't received your books yet (contact Online Mentors)
• You need to change your email address (use the Email change request form instead)
• You are having trouble contacting your instructor (contact Online Mentors)

Please Note:  you will not have access to your courses until 72 hours prior to the course start date.

If you need help with your course or any assistance other than technical support,
please contact your instructor or see our contacts page.

If you still have a Technical issue which is not resolved by any of the suggestions above,
send a request using the Contact Tech Support form.

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Technical Support By Phone:

24/7/365 Blackboard Support:
1-866-350-4729
Blackboard Support Homepage
Search Blackboard Knowledge base
Place Blackboard Trouble Ticket

Other Technical Issues:
de.techsupport@ctcd.edu
Monday - Thursday 8am - 5pm
Friday - 8am - 11am

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Technical Support By Email:

Before contacting technical support about Blackboard login problems, make sure you have read the Blackboard Login Instructions.

For immediate solutions to the most common problems, please search our knowledge base.

Email address changes can be requested with the Email change request form.

If you still have a Technical issue which is not resolved by any of the suggestions above, send a request using the Contact Tech Support form.