Central Texas College
CTCD.EDU
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Who do I contact when...

 

I need to change my email address on file or in Blackboard?

Email address changes are handled by the Records Office. To change your email address on file,fill out the form located here: Online Email Address Change Request, you can expect to receive a reply within 2 business days. eArmyU students are not allowed to change their email address

I need to change my degree plan?

Degree plan changes for Distant Learners only can be handled by the
. Degree plan changes for other students are handled by the counselors located at your local Central Texas College campus office. However, If you are an eArmyU student wanting to change your degree plan you must either contact your education center directly, open up a help desk case, or contact the eArmyu help desk via phone at 1-800-817-9990.

I have questions about a class I would like to take in the future?

Please email requests for information to the Online Mentors: .

I have questions about a class I am taking now?

If you are currently enrolled in a course, please contact your instructor about course content. If your instructor does not reply to your email within 2 business days, contact the

I can't find my instructor's email address?

Instructor email address are usually located under "Instructor Info" in Blackboard. If you cannot find your instructor's email address, there is a list of them here: http://online.ctcd.edu/faculty-email.cfm

I have a question about proctored tests?

If you have specific questions about the test itself, such as when you can take it, what lessons it will cover, etc. contact your instructor. If you have questions about getting a proctor, click here: testingrequirements.cfm

I have comments about this web site?

Comments about this web site can be directed to the Distance Learning Web site Administrator

I can't login to WebAdvisor to register for classes or view my transcripts. or I am having other WebAdvisor problems?

All WebAdvisor relate problems should be directed to the WebAdvisor technician at

I need technical assistance with Blackboard?

All Blackboard related technical issues can be directed to: Technical Support

I need to contact my instructor?

You can look up your instructor's email address here: faculty-email.cfm

Points of Contact

PHONE - In State: 800-223-4760 | Out of State: 800-792-3348 | Local: 254-526-xxxx

Campus Contacts | Go To Direct Contacts
CAMPUS LOCATIONS EMAIL PHONE / FAX
Distance Learning & Educational Technology Division disted@ctc-disted.net

Ext: 1221
Fax: 254-526-1841
Technical Support for Blackboard Submit a Technical Ticket

1-866-350-4729
Fax: 254-526-1841
Technical Support for WebAdvisor registration problems only Webadvisor.tech@ctcd.edu

Ext: 1637

Online Mentors - Distance Learning (Out of Texas and eArmyU)

 online.mentors@ctcd.edu

Ext: 1296
Fax: 254-526-1481
Distance Learning Testing online.testing@ctcd.edu Ext: 1289, 1441, 1501
Transcript Request outgoing.transcripts@ctcd.edu Ext: 1372
Records cdl.records@ctcd.edu Ext: 1686
Tuition, Fees, Business Office accounts.receivable@ctcd.edu Ext: 1299
SOC/Credit Evaluations/Financial Aid socad@ctcd.edu

Ext: 1394 (SOC)
Ext: 1508 (Financial Aid)

Go To Campus Contacts | Direct Contacts
TOPIC
CONTACT
PHONE
EMAIL
Distance Learning Web site only (online.ctcd.edu) Pam Rattanapintha x1471 Contact the Web Administrator
Main Campus Web site only (www.ctcd.edu) Sue Payne   ctc.webmaster@ctcd.edu
Distance Learning Schedule DL Group x1221 de.techsupport@ctcd.edu
DL Guidance/Counseling (Recruitment, admissions, enrollment, support) Online Mentors

x1296 online.mentors@ctcd.edu
Distance Learning Records/Registration Cynthia Burrus x1686 cdl.records@ctcd.edu
Payments, Refunds, etc. Tracy Lehmkuhler x1299 accounts.payable@ctcd.edu
Financial Aid Annabelle Smith x1559 annabelle.smith@ctcd.edu
Testing
(Processing, Centers & Proctors)		 Joanne Duffy x1289,1441 online.testing@ctcd.edu
Incoming Transcripts Transcript Department x1984 incoming.transcripts@ctcd.edu

Books & Materials - In College District

 

x1219

http://www.ctcbookstore.com

Books & Materials - Out Of College District

   

http://direct.mbsbooks.com/ctc.htm
SOC Agreements Denise Hazlett x1394 socad@ctcd.edu

Faculty Email Addresses

Mailing Address:
Central Texas College
[Department Name]
PO BOX 1800
Killeen TX 76540-1800