The Distance Education/Educational Technology Division is responsible for

• working with faculty SMEs to develop, test, and revise distance learning courses in all formats;
• identifying, developing and managing technical solutions for the learning management system, student data, testing;
• assisting instructors in the design and deployment of tests for distance learning courses;
• responding to changing needs identified by student services by designing and using technology to better serve distant learners;
• designing and developing software for data management;
• creating and maintaining the DL website;
• responding to questions and requests for assistance from students, faculty and staff in all aspects of using technology;
• working with other departments to create processes and procedures that support the distant learner, including registration, enrollment, advisement, technical support, testing, counseling, and other such support functions;
• assisting other departments by creating web-based solutions for student services;
• serving as the implementation team for new distant learning contracts;
• creating new technical solutions for instructional and student support functions;
• selecting, directing, and providing technical services for faculty and students, to include servers, email, and website;
• preparing and uploading online catalogs and schedules and maintaining current DL data in online catalogs;
• coordinating with instructional departments on the development and offering of online classes required to offer complete degree programs;
• coordinating with instructional departments and the bookstore to maintain an accurate listing of all materials required for distance learning courses;
• assisting faculty in integrating technology into traditional instruction and distance education;
• coordinating the selection and maintenance of telecourses;
• designing and managing data interchange systems;
• managing course access for faculty and students;
• creating and executing communications for faculty and students;
• providing technical support for faculty, staff, and students;
• managing CTC’s participation in the Virtual College of Texas;
• developing and offering training for faculty in the delivery of online instruction and the infusion of educational technology in traditional classrooms;
• assisting faculty in the instructional and technical activities of delivering online classes learning;
• developing and disseminating procedural guides, promotional documents, and information on distance learning;
• preparing internal and external reports and plans regarding distance learning;
• developing, issuing, and analyzing assessment instruments and reporting results;
• Creating and deploying a unfied marketing strategy and tools for distance learning.
• Developing and disseminating distance learning processes and procedures for campus and systems staff.
• using market survey data to identify new courses/programs to be developed; and
• providing briefings on distance learning and educational technology.

The Distance Education/Educational Technology Division is staffed by a director, an instructional design manager, an instructional technology manager, a senior system integrator, two instructional technologists, an instructional designer, an online course technologist, and a course support specialist.

The Online Help Center
Operated by the Continental Campus, the Online Help Center is the focal point for student support services for eArmyU and remote students. Staffed by a director, five mentors, and a counselor, the Help Center performs the following functions:

• providing program and course information,
• handling admission, registration and enrollment,
• receiving and verifying payments,
• assisting students in securing books and materials,
• responding to questions from students, faculty, education center personnel, and eArmyU;
• referring students to appropriate on-campus offices for assistance in academic advisement, tutoring, degree plans and audits, testing, etc.
• receiving and processing paper tests,
• helping students to contact instructors,
• helping students to resolve enrollment and course problems, and
• helping faculty with student issues,