Distance Education at Central Texas College

Course Access Back To Top of Page
1. My course(s) is not showing on my portal.
If your course isn’t showing on your Blackboard portal, just give us a call at 1.800.792.3348, x1296. If it’s on the weekend, email us at Techsupport.

2. I received an error message as not enrolled.
Just give us a call at 1.800.792.3348, x1296. If it’s on the weekend, email us at Techsupport.

3. When can I get into my course?
You can access your course 72 hours before the first day of class. Just go to http://ctc.blackboard.com and follow the on-screen instructions.

Student Agreements: Back To Top of Page
1. How does the student agreement process work?
You need a student agreement posted to your portal within 60 days of starting your first course with your host college. If it’s not, your eArmyU account is placed on “hold.”

To make sure your student agreement is complete and posted on time, you need to send us all your transcripts as quickly as possible. You do not need to send us a CTC transcript, if you have attended CTC before.

2. What information do you need from me to complete my student agreement?
We need all your transcripts, CLEP tests, AARTS, and any other sources of credit. Request your documents as quickly as possible. Send them to
CTC
ATTN: eArmyU Incoming Transcripts
P.O. Box 1800
Killeen, TX 76540

3. Where do I send my transcripts?
CTC
ATTN: eArmyU Incoming Transcripts
P.O. Box 1800
Killeen, TX 76540

4. Have you received my transcripts?
To check if we have received your transcripts,
email Intranscripts.Earmyu@ctcd.edu
call 1.800.792.3348, x 1395 or locally 526.1395

5. If I attended CTC before, do I need to send you that transcript?
No! But, if you have not attended since before 1993, let us know.

6. It’s not posted to my portal, why?
You’re student agreement will be posted within 60 days of enrolling in your first course with us. Then, it will be sent to eArmyU and posted on your portal.
If it’s not posted on your portal after 60 days,
Email Intranscripts.Earmyu@ctcd.edu or
Call 1.800.792.3348, x1635 or locally at 526.1635

7. How do I get my agreement updated?
Send an email requesting an update to intranscripts.earmyu@ctcd.edu.

8. I am running out of time on getting my student agreement, why?
The “count down” on your portal is just a reminder. If you have sent your transcripts and enrolled in your first course with us, you’re set to go. You can enroll in another course when your portal shows a “count down.”

9. Will CTC accept CLEP?
Yes. To find out what type of credit you can get, check your degree map under “Tests” or email intranscripts.earmyu@ctcd.edu.

10. What courses to I need to take to complete my degree?
Your degree map shows exactly what courses you need to take to complete your degree.
Just go to the eArmyU portal and select your degree map or call us for help.
Email eval.earmyu@ctcd.edu
Call 1.800.792.3348, x1635 or locally at 526.1635

11. Will you accept XXXXX course from another college?
To determine if we can accept course(s) from other colleges,
Email intranscripts.earmyu@ctcd.edu
Call 1.800.792.3348, x1635 or locally at 526.1635

Course work and Instructors: Back To Top of Page
1. How do I get in touch with my instructor?
You can find your instructor’s email two ways:
1. by going to our Faculty Email list here.
2. by going to our course listing and selecting the term in which you’re enrolled here.
3. by calling our Online Help Center at 1.800.792.3348, x1296 or locally at 526.1296

2. Can I get an extension?
CTC may not grant you an extension. CTC instructors may give you an incomplete and allow you to complete your work after the term ends. You need to contact your instructor to see if you qualify to receive an incomplete. You need to have completed a majority of your coursework to receive an incomplete. If you receive an incomplete, you must complete all coursework within 90 days.

3. How can I make up the assignments that I missed?
First, you need to get your instructor’s permission to turn in your work late. Let you instructor know before the deadline for your test or assignment has passed. Instructors are generally willing to work with you if you let them know what’s going on. Don’t wait until after the work is due to contact your instructor.

4. I didn’t get the right book.
CTC does not provide your books. You should call the eArmyU Help Desk at 1.800.817.9990 if your books have not arrived by the week before the class starts. Also, let your instructor know that you have not received your books.

Records and Registration: Back To Top of Page
1. How do I get a transcript?
Go to here and follow the instructions.

2. I know what class I want to take, but it won’t let me enroll.
For help in enrolling, call the eArmyU Help Desk at 1.800.817.9990

3. I want to drop this course.
You will need to drop your course through the eArmyU portal. Be advised that dropping a course will result in your paying for the course unless you have an official military withdrawal. For complete information on dropping classes, go to Drops/Withdrawals.

Grades: Back To Top of Page
1. My grade’s not posted on the portal, why?
CTC sends grades to eArmyU within 14 days of the end of the term and then it takes a few days for them to be loaded on to the eArmyU portal. If you still don’t have your grades,
Call 1.800.792.3348, 1296 or locally at 526.1296 or
Email Online.Mentors@ctcd.edu

2. I got an I but finished my work. My grade on the portal still shows an I.
Contact your instructor immediately. If you do not have his/her email address, go here. You should copy the following individuals on your email message to your instructor:
EArmyU Mentor
CTC Online Help Center

3. Why did I get a W? Why did I get an I?
See above.

4. My grade on the portal is wrong.
Contact the CTC Online Help Center for help in getting the right grade posted to your portal.
Call 1.800.792.3348, 1296 or locally at 526.1296 or
Email Online.Mentors@ctcd.edu

Testing: Back To Top of Page
Where do I take my tests?
I missed my exam.
I need to re-schedule my exam.
I am going TDY. Can I still take my tests? How?
How do I take the English and math placement tests?
.

Frequently Asked Questions

The majority of your questions and problems can be resolved by choosing the appropriate links below.