Online Help Desk

Welcome to the CTC online help desk. This site is designed to answer your questions and provide you with technical support so that your learning experience as an online student is trouble free.

Minimum Technical Requirements for Online & CD Courses

Knowledge Base:

• A knowledge base is a searchable database that you can use to find help.

  • Search our Knowledge Base Here

• Knowledge Base Suggestions:

  • Click Here to suggest a topic to be covered in the knowledge base

FAQ:

Answers to the most frequently asked questions:

• I can't login to Blackboard

  • Did your course start yet? You can login to your course 72 hours prior to the course start date.
  • Are you an earmyu student? Most earmyu students can login through their earmyu portal. If you cannot, try logging in here instead: http://ctc.blackboard.com

• What is my username and password?

  • Your username is the initials of your first and last name followed by the last six digits of your SSN
    

    EXAMPLE: Name is John Smith, Social Security Number is 123-56-7890. User Name would be: "js567890"

  • Your password is your date of birth in MMDDYY format

    EXAMPLE: Date of birth is May 10, 1978 Password would be: 051078

• How do I register for classes?

  • This is not a technical question. This question should be forwarded to the Online Mentors. For all questions regarding registration, transfers, admissions, tuition, and anything else that is non-technical please email . Please be very specific with your request.

For more help feel free to search our online Knowledge Base

If the Help Desk and Knowledge Base do not answer your questions go to our Blackboard Support Site or contacts page for more help.