Student Resource Center for CTC Blackboard v8
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If you have never taken an online class with Central Texas College, start by reading the Getting Started Guide.
A proctored exam is an exam that must be taken in the presence of an authorized person (test proctor). Students located near Central Campus in Killeen can go to the CTC Testing Office. More information on testing, including how to get a proctor, is located in your syllabus.
Provide your proctor's contact information to the CTC Testing Office using the Test Proctor Submission Form. See Testing for Distant Learners for more information.
For complete instructions on withdrawing from a course, please see
Application for Withdrawal Instructions.
If you have attempted to contact your instructor and have not received a reply within 48 hours, please contact the online mentors by calling 1-800-792-3348 x1296 or emailing online.mentors@ctcd.edu
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Military Student Contacts:
eArmyU Counselor, 800-792-3348, x1649
GoArmyEd Counselor, 800-792-3348, x1458
There are several reasons why a student might be dropped from a class such as poor attendance, academic withdrawal, and non-payment.To find out why you are no longer enrolled in your class, contact the online mentors at 1-800-792-3348 x1296 or online.mentors@ctcd.edu
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Military Student Contacts:
eArmyU Counselor, 800-792-3348, x1649
GoArmyEd Counselor, 800-792-3348, x1458
Grades may take up to two weeks from the date your course officially ended before showing up on WebAdvisor. If it has been more than two weeks and your grade still has not been posted, please contact your instructor or the online mentors.
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Email address changes are handled by the Records Office. To change your email address on file, please fill out the email address change request. It may take up to 48 hours to change your email address in Blackboard.
Please view our contacts page to determine who you need to contact and when.
Transcripts are available for $3.00 per copy; payment must accompany request. Print and mail the transcript request form. Please complete a separate request for each institution or person receiving transcript(s). If you need to speak with someone about your transcripts, please call 1-800-792-3348, extension 1372.
Students can view an unofficial copy of their transcript using WebAdvisor.
Technical Support
How do I change my username or password
I registered for a class but it is not showing up in Blackboard
I forgot my email password
Contact Technical Support
You cannot change your Blackboard username or password. Your username will always be your first & last initial followed by the last six digits of your Social Security Number. Your password will always be your birth date in MMDDYY format.
For example, a student named Homer Simpson with SSN 123-45-1234 and birth date Jan 2, 1939:
Username = hs451234
Password = 010239
Classes will not show in Blackboard until 3 days before the course start date. If it has been 2 days since the start of the class, check to make sure that you registered for the right term by checking your online record using Webadvisor, or the eArmyU portal. If you need any further assistance, please contact the online mentors: online.mentors@ctcd.edu
- Be sure you are using Internet Explorer, Version 5.5 or above. ( The Netscape and AOL browsers have known issues with BB and should not be used)
- Open Internet Explorer
- Click on Tools in the top menu and select Internet Options.
- Click on the Privacy Tab
- Click on the Advanced button
- Place a check mark in the Override Automatic Cookie handling check box
- Set both First and Third party cookies to accept
- Place a check mark in the Always Allow Session Cookies check box
- Click OK
- If machine asks for confirmation Click Yes
- Now under the General Tab, click on Settings button
- Choose Every Visit to the Page
- Click OK, confirm if needed
- Click OK again
- For more information please contact CTC Technical Support
For IE 7.0:
- Click "Tools" button and select "Internet Options"
- Click "Security" tab, then click "Custom level" button
- Scroll down to "Scripting"
- Locate "Allow status bar updates via script", then select "Enable"
For Firefox 2.0:
- Click "Tools" botton and select "Options"
- Click "Content" tab
- Locate "Enable Javascript", then click "Advanced" button next to it
- Check "Change status bar text" option
Office 2007 applications such as Word, Excel and PowerPoint will by default save files with different file extensions (.docx, .xlsx, .pptx) than Office 2003 and earlier versions (.doc, .xls, .ppt). Blackboard accepts these new file formats without difficulty. However, your instructor may wish you to save files in a specific format. If so, please save file as instructed by your course instructor. To save files as a different format please see below.
Save MS Office 2007 Document as and RTF file:
- Open MS Word 2007 and create your document
- When ready click the save icon at top left
- The save file dialog box will open
- In the file name text box type the name for your file
- Click on save as type drop down list and select: Rich Text Format
- Click Save
Save MS Office 2007 Document for a previous version of Office:
- Open MS Word 2007 and create your document
- When ready click the save icon at top left
- The save file dialog box will open
- In the file name text box type the name for your file
- Click on save as type drop down list and select: Word 97 - 2003
- Click Save
If you forgot your Yahoo, Hotmail, or any other personal email passwords, you will need to contact your email provider. We do not provide email for students nor do we keep personal email passwords on file.
To retain the format of a doc or rtf document when pasting into the BB text box, select formatted instead of normal in the type drop down list at top left. Then paste the information and the formatting is preserved.
If you are still having technical difficulties, contact technical support. We are committed to helping you succeed. You should receive a reply within 1 business day.
There should be a link to the course evaluation form in the main menu of your course, but if there is not, or if you can no longer access your course, you can fill out an evaluation for any of your courses by using this form.
Click this link to view the results of all course evaluations completed by CTC students since October 2008. You can view a summary of all evaluations, or a summary for a particular instructor and/or course.
Free Computer Software
Here is a list of free software that students can download and install. Students are not required to install this software and Central Texas College does not provide support for this software.
Avast! Antivirus - A full-featured virus scanner that is free for home users.
OpenOffice - OpenOffice.org is a free productivity suite compatible with all major office suites.
Spybot Search & Destroy - By far one of the best tools for removing spyware that can cause popups.
Google Toolbar with Pop-up blocker - A free search bar that will help fight pop-ups and spyware.
Microsoft PowerPoint Viewer - Use the free program from Microsoft to view PowerPoint slides in your classes.
If you have any comments on how to make this resources page better,
please email the Distance Education Website Administrator.
Please do not email technical support requests to this address.
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