Student Help Center

If you have never taken an online class with Central Texas College, start by reading the Getting Started Guide.

Links
Online Schedule
WebAdvisor
Tuition (PDF)
Distance Education Website
Live Help
Test Proctor Information
Library Services
CTC Website
CTC Bookstore
MBS Direct Books
BB Calendar

Frequently Asked Questions
Course related questions:
How do I use Blackboard?
What is a proctored exam? How do I get a proctor?
How do I withdraw from a course?
My instructor isn't replying to my emails, what do I do?
I was enrolled in a class yesterday but today its gone, what happened?
My grade has not been posted yet, who do I contact?
My books still have not arrived or they are the wrong ones, what do I do?
How do I submit Assignments embedded into a lesson?
How do I view my Course ID and Start Date?
How do I use the Digital Drop Box?
Student Handbook
How do save Office 2007 documents as .rtf or .doc?
How do I retain formatting when pasting into the BB Text box?
icon Firefox 3 - Issues
 
Other Questions:
How do I change my email address on file?
How do I contact Central Texas College?
How do I get a copy of my transcripts?
How do I set my browser cookies?
Blackboard Questions:
Making the exam timer show up in the status bar
iconOffice 2007 file formats for Blackboard
iconCTC Global Testing Annnouncements
Technical Support
When trying to post to BB I get a Action Canceled or Page can not be displayed
How do I change my username or password
I registered for a class but its not showing up in Blackboard
I forgot my email password
Contact Technical Support
Live Help (technical support only)

24 Hour Blackboard Support 1-866-350-4729

Live Help Hours: 24 / 7 / 365
 
Free Software
Avast! Antivirus
OpenOffice
Spybot Search & Destroy
Google Toolbar with Pop-up blocker
Microsoft PowerPoint Viewer

 

A proctored exam is an exam that must be taken in the presence of an authorized person (test proctor). Students located near central campus in Killeen do not need a proctor. More information on testing, including how to get a proctor, is located in your syllabus. (top)

Proctor Form is located at: http://online.ctcd.edu/admission/proctor_info/studentdataform.cfm

If you have attempted to contact your instructor and they have not replied to your email within 48 hours, please contact the online mentors by calling 1-800-792-3348 x1296 or by email online.mentors@ctcd.edu (top)
Military Student Contacts:
eArmyU Counselor, 800-792-3348, x1649
GoArmyEd Counselor, 800-792-3348, x1458


Technical Support (top)

How do I change my username or password
I registered for a class but its not showing up in Blackboard
I forgot my email password
Contact Technical Support

If you forgot your Yahoo, Hotmail, or any other personal email passwords, you will need to contact your email provider. We do not provide email for students nor do we keep personal email passwords on file. (top)

To retain the format of a doc or rtf document when pasting into the BB text box, select formatted instead of normal in the type drop down list at top left. Then paste the information and the formatting is preserved. (top)

If you are still having technical difficulties, contact technical support. We are committed to helping you succeed. You should expect to receive a reply within 1 business day (top)

Issue: Firefox 3 will produce an error when uploading files to an assignment feature that states "Please enter a valid file."  Currently there is no fix to this problem from Blackboard but they are working on the issue.  This appears to be only an issue with the Windows version of the browser.  The Mac version tested without an issue on Mac OS 10.4.X.

Workaround:

1. Students - Use another browser like Firefox 2.X or IE 6/7 to upload files.

 

2.  Instructors - Use the "My Files" tab to upload the file to the Content Collection.  Then go into the course and the assignment feature click the browse button next to the "Copy file from Content Collection" instead of the "Attach local file" option.  Select the radial button next to the file you need to attach to this assignment and Submit.  Then Submit on the assignment page.

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Free Computer Software(top)

Here is a list of free software that students can download and install. Students are not required to install this software and Central Texas College does not provide support for this software.

Avast! Antivirus - A full-featured virus scanner that is free for home users.
OpenOffice - OpenOffice.org is a free productivity suite compatible with all major office suites.
Spybot Search & Destroy - By far one of the best tools for removing spyware that can cause popups.
Google Toolbar with Pop-up blocker - A free search bar that will help fight pop-ups and spyware.
Microsoft PowerPoint Viewer - Use the free program from Microsoft to view PowerPoint slides in your classes.

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If you have any comments on how to make this resources page better,
please email the Distance Learning Web Administrator
Please do not email technical support requests to this address

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