Contact Us
- Students gain access to their Blackboard course 3 days prior to its start date.
- Blackboard Tech Support cannot reset/unlock exams, student must contact instructor.
- Determine your Blackboard Username and Password: Blackboard Login Instructions
- Use the Blackboard Username Lookup form to have your Blackboard username emailed to you
- Course tool problems such as Digital Drop Box or Discussion Board: Blackboard Help
- See Common Questions about CTC Distance Education
- Submit a Blackboard Trouble Ticket (Create Case)
- Use the Reset Password link on the Blackboard login screen to change or reset your Blackboard password
- See our Student Orientation for a Blackboard Tutorial
- Blackboard Learn for Students: YouTube Playlist
- Tour a sample CTC Blackboard course with hands-on activities
- Go to https://ctc.blackboard.com/
- Log in with Username: bbuser, Password: bbuser
- Under My Courses, select Student Sample Course 2020.
- Navigate through the course and try out Blackboard features: view lessons, post to a discussion board, take an exam, etc.
- SafeAssign Instructions for Students: https://help.blackboard.com/Learn/Student/Assignments/Assignments_SafeAssign
- SafeAssign Instructions for Faculty: https://help.blackboard.com/Learn/Instructor/Assignments/SafeAssign
- Learn how BioSig-ID™ is used in CTC online courses to verify identity
- Watch a video of the BioSig-ID™ Enrollment Process
- Visit the CTC BioSig-ID™ Help Site for assistance or to submit a ticket.
- Watch a video at BioSight-ID™ Student Overview to understand how BioSight-ID™ works for test proctoring.
- We recommend the use of a webcam for BioSight-ID rather than attempting to use your cell phone camera.
- If you need a webcam and you are using TA funds, check the CTC Bookstore for this piece of required equipment.
- View this link for information on the apps that are needed to make your cell phone function like a webcam https://www.wired.com/story/use-your-phone-as-webcam/.
- Disclaimer: These apps are from third party vendors and are not supported by DEET tech support.
- Use the Contact Tech Support form
- Email de.techsupport@ctcd.edu
- Weekdays: 800-792-3348 Ext. 3061 or 254-501-3061, Evenings/Weekends/Holidays: 866-350-4729
- Pearson (MyLab Math, Mastering Astronomy, etc): https://support.pearson.com/getsupport/s/
- Cengage (CourseMate, MindTap/MindLinks, Aplia, etc): http://support.cengage.com/magellanweb/TechSupport/login.aspx
- McGraw-Hill (Connect): https://mhedu.force.com/CXG/s/ContactUs
- See our Student Resources page
- Visit the Distance Education Facebook page hosted by Professor Ollie Deets
- Email Professor Deets at prof.deets@ctcd.edu (please use your CTC EagleMail account)
- Call 800-792-3348 Ext. 1221 or 254-526-1221
- See our Faculty Resources page
- Visit the Distance Education Facebook page hosted by Professor Ollie Deets
- Email course.support@ctcd.edu
- Call 800-792-3348 Ext. 1221 or 254-526-1221
- General information about CTC, registration, financial aid, transcripts, etc: CTC Website
- Questions about your degree plan or what classes to take: visit Eagles On Call Center or email eaglesoncall@ctcd.edu
- CTC Student Email: EagleMail
- Help with Eagle Self-Service: Eagle Self-Service Technical Assistance
- Text book issues: CTC Bookstore or Barnes & Noble College (formerly MBS Direct)
- Contact your instructor if you need help with your course (find Instructor Info in Blackboard)
- Trouble contacting your instructor: Eagles On Call (Student Services Advisors)
- Locate Instructional Departments to find contact information for a department
