Student Resources

Blackboard Technical Support

Students gain access to their Blackboard course 3 days prior to its start date.

Blackboard Tech Support cannot reset/unlock exams, student must contact instructor.

Determine your Blackboard Username and Password: Blackboard Login Instructions
Use the Blackboard Username Lookup form to have your Blackboard username emailed to you
See Common Questions about CTC Distance Education
Use the Forgot Password? link on the Blackboard login screen to change or reset your Blackboard password

Go to https://ctc.blackboard.com/
Log in with Username: bbuser, Password: bbuser
Under Courses, select BBUltraOrientationforStudents.
Navigate through the course and try out Blackboard Ultra features and resources.

SafeAssign for Students: https://help.blackboard.com/Learn/Student/Assignments/Assignments_SafeAssign
SafeAssign for Faculty: https://help.blackboard.com/Learn/Instructor/Assignments/SafeAssign

Learn how BioSig-ID™ is used in CTC online courses to verify identity
Watch a video of the BioSig-ID™ Enrollment Process
Visit the CTC BioSig-ID™ Help Site for assistance or to submit a ticket.
Watch a video at BioSight-ID™ Student Overview to understand how BioSight-ID™ works for test proctoring.
We recommend the use of a webcam for BioSight-ID rather than attempting to use your cell phone camera.

If you need a webcam and you are using TA funds, check the CTC Bookstore for this piece of required equipment.
View this link for information on the apps that are needed to make your cell phone function like a webcam https://www.wired.com/story/use-your-phone-as-webcam/.
Disclaimer: These apps are from third party vendors and are not supported by DEET tech support.

Log in to Eagle Self-Service: https://student.ctcd.org/Student/Account/Login/
Eagle Self-Service Technical Assistance: https://www.ctcd.edu/students/current-ctc-students/registration/eagle-self-service-technical-assistance/
Email Eagle Self-Service Technical Support - SelfService.Support@ctcd.edu
Call Eagle Self-Service Technical Support - 800-792-3348 ext. 1637 or 254-526-1637

Free lifetime email accounts for CTC students
Log in to EagleMail (powered by Gmail)
CTC EagleMail FAQs
Forwarding your EagleMail to another email account
Lost or forgot your EagleMail password? Contact the IT Help Desk or submit a Eagle Mail Password Reset e-form

Using your EagleMail email account, download Microsoft Office 365 for free: http://office.com/getoffice365/.

When you finish a course, don't forget to fill out a Course Evaluation Form!

on all Blackboard course menus ("Evaluation" link)
in Blackboard on the Institution Page, in the Student Resources box (see "Course/Faculty Evaluation")
on the CTC website Students menu > Student Resources > Course Evaluations
in the Eagle Self-Service > Useful Links (CTC logo on bottom left) > Submit Course/Faculty Evaluation

You can also Give Your Instructor a Grade using our informal Grade Your Instructor app.

CTC’s OER initiative has saved students over $6,000,000 since 2018.
CTC Books/Instructional materials: https://www.ctcd.edu/academics/booksinstructional-materials/
CTC Bookstore: https://www.ctcbookstore.com/
Barnes & Noble College (formerly MBS Direct): https://bncvirtual.com/ctc

Blackboard Online Writing Lab and Online Math Tutoring - Free tutoring in Blackboard by CTC professors. See the ASSIST page in Blackboard.
How to enroll in a Tutoring Organization.

The Professor Reviewed Online Writing Lab (PROWL) provides essay feedback from CTC English professors in 48 hours or less, questions answered in 24 hours or less, virtual conferences, and writing resources. For details, see this brochure.
Online Math Tutoring If you have specific questions, you can find the answers here. Check out the self-help materials and resources, or communicate with a tutor. We will do our best to get you an answer within 24-48 hours--often much faster.

CTC Library Writing Lab - Students may submit papers to the library's Writing Center Research Paper Review service. They will be reviewed by the library's staff and have a turnaround time of 24-hours or less. The library's staff does not monitor or review submissions to PROWL through Blackboard.

Advanced Math Lab - Central Campus: https://www.ctcd.edu/academics/instructional-departments/mathematics/advanced-math-lab/

Academic Studio - Student Success Center (Killeen/Ft. Cavazos): https://www.ctcd.edu/locations/central-campus/student-support/student-success-persistence/academic-studio-student-success-center/

Tutor.com - Free tutoring for active duty military and their dependents: https://military.tutor.com/home

WebsiteBuilders.com (previously Learn the Net) at https://websitebuilders.com/how-to/

Central Texas College Distance Education